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B M METAL MART FAQs

  • What should I do if my order is approved but hasn't been shipped yet?
    If your order has been approved but hasn't been shipped yet, you can contact our customer support team at [ramdevagarwal61@gmail.com](mailto:ramdevagarwal61@gmail.com) with your order details. They will assist you in providing an update on the shipping status of your order.
  • How quickly can I get my order delivered?
    Orders will be delivered by the date you see on the product page for your location.
  • Why can't I track my order even though it has been shipped?
    Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame. we will also provide with the tracking link on your email
  • I have a complaint about the courier executive who came to deliver my order.
    You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
  • How will my order be delivered?
    All orders are shipped by sellers through courier service providers who deliver the packages to your doorstep.
  • What should I do if I find the package open or tampered on delivery?
    You can reject the delivery at the doorstep. However, if the product is already delivered, you can create a return request for the item as per the returns policy.
  • What are the modes of refund available after cancellation?
    The different modes of refund available are: Payment mode: Cash on Delivery 1. UPI (Amount less than Rs 1000) - Refund will be processed to the UPI account for which UPI ID has to be shared 2. Bank account (IMPS/NEFT) - Refund will be processed to bank account for which bank details have to be shared Payment mode: Prepaid 1. Back to source - Refund will be processed to the payment mode(Debit/Credit card, NEFT, UPI) used to pay for the order
  • I've still not received the refund in my bank account.
    If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the refund reference (ARN)/UTR number you would have received for an update on the status of your refund.
  • Why does it take time for the refund amount to be credited when it was already processed by BM Metal Mart?
    Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.
  • How will I get my refund for returning an item I paid for with Cash on Delivery?
    In case of cash on delivery, you will have to provide a bank account number for the refund. Alternatively, you can also get the refund in the form of a Gift Card (upto Rs 10,000), or in your bank account by providing the UPI ID (limited to Rs 1000
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